Cancellations and Refund

​

Last Updated: 30-03-2023

​

 

At Letushoop.com, we aim to provide you with the best shopping experience. We understand that there may be situations where you need to cancel an order or seek a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds. Please read this policy carefully before making a purchase.

 

1. Order Cancellation

a. You have the right to cancel your order before it is shipped. To initiate a cancellation, please contact our customer support team as soon as possible.

 

b. Orders that have already been shipped cannot be canceled. In such cases, you may consider initiating a return (as described in our Return Policy).

 

2. Refund Eligibility

 

a. Refunds will be issued under the following circumstances:

• Your order was canceled before shipment.

• You received a damaged or defective product.

• The product you received does not match the product description on our website.

• You have not received your order within the specified delivery period (subject to our Shipping Policy).

 

b. We do not offer refunds in cases where the customer has simply changed their mind or if the product is in good condition and matches the product description.

​

3. Refund Process

​

a. To request a refund, please contact our customer support team within 3-4days of receiving your order. Provide details about the issue, and, if applicable, attach photos of any damaged or defective products.

b. Our team will review your request and may request additional information if necessary.

c. If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

d. Refunds may take 15-20 days to process, depending on the payment method and your financial institution's processing times.

​

4. Return Shipping

a. If a return is required for an approved refund, we will provide instructions on how to return the product. You may be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent or product defect).

b. We recommend using a trackable shipping service to ensure that your return is received.

 

5. Unclaimed or Undeliverable Orders

a. In cases where orders are returned to us as unclaimed or undeliverable due to incorrect or incomplete shipping information provided by the customer, we will attempt to contact the customer to arrange re-delivery or obtain corrected shipping details.

b. If we are unable to reach the customer or if the customer does not respond within [number of days], the order may be considered canceled, and a refund (excluding shipping costs) may be issued.

 

6. Contact Us

If you have questions or need assistance with cancellations or refunds, please contact our customer support team.

 

7. Changes to this Policy

We may update our Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and the date of the last update will be revised accordingly. Your continued use of Letushoop.com after any modifications signifies your acceptance of the revised policy.

 

Thank you for choosing Letushoop.com. We are committed to providing a smooth and fair cancellation and refund process to ensure your satisfaction with our products and services.